Scheduler / Patient Services Specialist

Descripción de la vacante

🚀 We're Hiring: Scheduler / Patient Services Specialist

📍 Location: Medellín, Colombia

🏢 Modality: On Site

🕒 Schedule: Monday to Friday | 9:00 AM – 6:00 PM

🗣️ English Level: C1 Required

🏥 Industry: Healthcare / Home Healthcare

Are you an experienced healthcare scheduling professional with exceptional customer service skills? We're looking for a Scheduler / Patient Services Specialist to join our team and play a key role in delivering a seamless experience for patients while supporting daily healthcare operations.

🎯 What You'll Do:

✅ Schedule, reschedule, and cancel patient appointments.

✅ Confirm appointments and provide procedure-related information.

✅ Manage and follow up on patient referrals.

✅ Coordinate follow-up visits with patients and healthcare providers.

✅ Assist with daily route planning and scheduling adjustments.

✅ Handle inbound calls and respond to patient inquiries.

✅ Maintain accurate patient records and scheduling data.

✅ Verify patient information and appointment details.

✅ Generate operational reports and organize administrative documentation.

✅ Must-Have Qualifications:

✔️ Minimum 1 year of experience as a Healthcare Scheduler, Medical Scheduler, or similar role .

✔️ Advanced English level ( C1 ).

✔️ Experience scheduling patient appointments in a healthcare environment.

✔️ Strong customer service and communication skills.

✔️ Excellent organizational and multitasking abilities.

✔️ High attention to detail.

✔️ Experience using administrative systems, databases, and spreadsheets.

✔️ Availability to work onsite in Medellín.

⭐ Preferred Qualifications:

➕ Experience managing patient referrals .

➕ Experience with route management or scheduling optimization.

➕ Background in Home Healthcare or Home Health Operations .

If you're passionate about helping patients, thrive in a fast-paced environment, and have healthcare scheduling experience, we'd love to hear from you!

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