Sales Support

Descripción de la vacante

Sales Support Coordinator

📍 Location: Barranquilla, Colombia

🕒 Schedule: Monday to Friday 8am to 5pm CST

Order Management & Sales Support Coordinator

About the Role

We are seeking a detail-oriented and proactive Order Management & Sales Support Coordinator to support our Sales, Procurement, Operations, and Customer Service teams throughout the entire order lifecycle. This role plays a critical part in ensuring accurate pricing, product availability, order processing, inventory coordination, and post-sales support while delivering an exceptional customer experience.

The ideal candidate has experience in order management, sales support, supply chain, or procurement environments and thrives in a fast-paced, collaborative setting.

Key Responsibilities

Sales, Quoting & Customer Support

Procurement & Supplier Coordination

Order Management, Inventory & Fulfillment

Systems, Reporting & Compliance

Required Qualifications

What We Offer

If you are highly organized, customer-focused, and passionate about supporting sales and operational excellence, we'd love to hear from you!

• Respond to customer and sales team inquiries regarding products, pricing, availability, specifications, lead times, and shipping.
• Prepare accurate quotations based on approved pricing and margin guidelines.
• Review customer purchase orders and convert approved quotes into sales orders.
• Provide timely order status updates and support customer onboarding, returns, warranty claims, discrepancies, and post-sales requests.
• Maintain accurate sales opportunities and pipeline data within CRM systems.
• Source products and evaluate supplier pricing, availability, lead times, specifications, warranties, and shipping terms.
• Create and manage purchase orders while ensuring accuracy of pricing, quantities, and delivery schedules.
• Monitor open purchase orders and track supplier confirmations, shipments, and documentation.
• Support resolution of supplier-related issues involving pricing, quality, availability, and logistics.
• Maintain accurate sales orders, purchase orders, product data, pricing, costs, warehouse locations, payment terms, and shipping instructions.
• Coordinate with Sales, Operations, Finance, Logistics, and Warehouse teams to ensure successful order fulfillment.
• Monitor inventory levels, incoming stock, allocations, and slow-moving inventory to support purchasing and quoting decisions.
• Assist with freight quotes, shipment coordination, delivery scheduling, and transportation documentation.
• Support the resolution of inventory discrepancies, shortages, damages, and fulfillment-related issues.
• Maintain accurate customer, supplier, product, quote, opportunity, and order records in CRM and ERP systems.
• Support reporting activities related to sales pipeline, procurement, inventory management, supplier performance, demand planning, and open orders.
• Ensure compliance with internal purchasing procedures, pricing policies, approval workflows, documentation standards, and confidentiality requirements.
• Support Domestic Content and FEOC compliance requirements when applicable.
• 1-3 years of experience in one or more of the following areas:
• Order Management
• Sales Support
• Administrative Support
• Procurement Support
• Supply Chain Coordination
• Advanced English proficiency (B2+ / C1), both written and verbal.
• Opportunity to work with a growing and dynamic organization.
• Collaborative and supportive team environment.
• Exposure to cross-functional business operations.
• Professional development and career growth opportunities.
• Competitive compensation and benefits package.