Employee Resource Team Agent

Descripción de la vacante

🎯 Employee Resource Team Agent I

📍 Overview:

First point of contact for employees regarding HR, payroll, benefits, and systems support. Provides assistance via phone, email, and case management tools while delivering an excellent employee experience.

✅ Key Responsibilities

📞 Answer employee HR-related inquiries

🔑 Support system access and password resets

📋 Document and manage employee cases

📂 Route HR documents and requests appropriately

🔄 Escalate complex issues when needed

🔒 Maintain confidentiality and compliance standards

🎓 Required Skills

💬 At least 2 years of HR Customer Service, HR Support, Employee Services, HR Help Desk, or related fields

🎯English Advanced B2+ / C1

💻 Microsoft Office, HRIS, CRM, or call center systems

🕒 Schedule 📅 Monday – Friday

⏰ Rotating shifts (CST):

• 7:00 AM – 4:00 PM
• 9:00 AM – 6:00 PM
• 11:00 AM – 7:00 PM