Expert - OFR CRT

Descripción de la vacante

Title : Expert OFR CRT

Location : GSC BOG

About the Role

We are looking for a highly organized and customer-focused professional to support the DOW Ocean Freight program. The role will be responsible for managing operational activities, customer escalations, shipment visibility, data quality, reporting, and SAP maintenance activities within a fast-paced logistics environment.

Key Responsibilities

- Manage the DOW Ocean Freight shared mailbox and customer requests.

- Handle operational escalations and missing documentation follow-up.

- Monitor shipment status, tracking & tracing activities, and pre-alert management.

- Maintain and update shipment information in SAP and CargoWise.

- Support shipment data quality and master data maintenance.

- Perform shipment deletion, documentation, and scheduling activities as required.

- Prepare operational reports, milestone tracking, and shipment performance analysis.

- Support quotation management and customer communication

Required Qualifications

- Experience in Ocean Freight, Freight Forwarding, Logistics, or Supply Chain operations.

- Knowledge of Ocean Freight processes, including FCL, LCL, documentation, an transportation flows.

- Advanced user of Microsoft Excel, Outlook, PowerPoint, and Word.

- Experience with CargoWise and SAP is highly desirable.

- Analytical mindset with the ability to interpret operational data and identify trends.

- Strong customer service and stakeholder management skills.

- Good English written-spoken skills.

Key Competencies

- Ability to manage multiple priorities simultaneously.

- Excellent communication and presentation skills.

- Strong attention to detail and problem-solving capabilities.

- Comfortable working with large data sets and operational reports.

- Ability to remain calm and effective in a fast-paced environment.

- Proactive attitude and ownership mindset.

Preferred Experience

- Experience supporting key account logistics operations.

- Exposure to reporting tools such as Power BI.

- Knowledge of international transportation processes and supply chain operations.