Expert - SLS OFR

Descripción de la vacante

Title : Expert SLS AFR

Location : GSC BOG

Support with quotes creation and submission for AFR product and validation of performance reports based on the status of the quotes and related to the operation.

Key Responsibilities:

- Receive quote request

- Review that all information provided by customer is clear and complete to start the process, otherwise contact via email in order to get clarification of the case.

- Follow up the quote status until get a customer decision. Target to provide quote to customer within next 2 hours of initial request.

- Receive new rate request on email and review the request then enter the correspondent information to the system upon receipt.

- Generate a Weekly Performance report for AFR based on KPI analysis and Hit Rate defined. This report also covers business performance.

- Generate a Monthly Status and Performance report for AFR based on quotes status, project highlights and priorities along with Monthly Hit Rate analysis.

- Find improvements and efficiencies and discuss open topics and issues.

Skills / Requirements:

- Professionals/students in Industrial Engineering, Business Administration, International Business or similar occupations.

- At least 1 years in Logistcs process

- Good level of MS Excel and other MS Office tools.

- Good communication in English (verbal and written).

- Customer service and communication skills.

- Teamwork and autonomy

Relevant information:

- Type of Contract: Indefinite - Directly with DHL Colombia.