Administrative & Operations Assistant

Descripción de la vacante

Strengthen Security Service Excellence Through Strategic Operational Coordination

Exceptional service begins with operational excellence. The Administrative & Operations Assistant strengthens the coordination, efficiency, and responsiveness essential to Chicago's security services industry. Your expertise contributes to dependable service delivery and stronger business performance. With Emapta, pursue a long-term international career where meaningful contributions, professional growth, and a premium workplace experience reflect the standards of the Top 1% talent.

Career Snapshot

Benefits

Qualifications

Key Competencies

Responsibilities

About the Client

Our client is a Chicago-based security and locksmith services provider dedicated to delivering reliable solutions that protect properties, enhance accessibility, and address customers' security needs. Operating in a service-driven industry, they support customers through professional locksmith services, responsive technician coordination, and dependable operational support. Their business emphasizes service reliability, efficient response times, and customer satisfaction. Through their commitment to quality, professionalism, and operational efficiency, they continue to strengthen their service capabilities and establish lasting customer relationships within Chicago's competitive security services market.

Join the Top 1% Talent. A Better Career. A Better Life.

Join Emapta Latam and contribute to our legacy of transforming global outsourcing. Since 2010, Emapta has pioneered personalized outsourcing solutions, empowering businesses to thrive with bespoke teams and seamless integration. Our commitment to excellence is reflected in our state-of-the-art facilities, competitive compensation, and a supportive work environment that fosters professional growth. With over 1,200 clients worldwide and a team of more than 13,000 talented professionals , Emapta continues to set new standards in the industry.

Apply now to be part of our success story in Colombia, where your skills are valued, and your career ambitions are supported.

# Emapta Era

• Employment Type: Indefinite-Term Type Contract
• Shift: Day Shift (9:00 AM-5:00 PM Chicago Time), Weekends Off
• Work Setup: Onsite, Calle 26 Bogota, Colombia
• 5 days work week
• Weekends off
• 20 vacation days in total
• Prepaid medicine
• Fully-customized Emapta laptop and peripherals
• Direct exposure to our clients
• Career growth opportunities
• Diverse and supportive work environment
• Prime Office Locations - Bogotá and Medellin
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit https://emapta.com/training-calendar/ )
• 3-5 years of experience in administrative assistance, operations support, data entry, or a related role
• Strong organizational skills and ability to manage multiple tasks with competing deadlines
• Excellent attention to detail and accuracy in entering and updating information
• Strong written and verbal English communication skills
• Ability to quickly learn new software, processes, and industry-specific terminology
• Proficiency in using email, spreadsheets, messaging platforms, and business management software
• Ability to work independently, follow instructions accurately, and exercise sound judgment
• Experience with field service management software, dispatch coordination, or service-based businesses is an advantage but not required
• Familiarity with Service Fusion or Ring Central is an advantage but not required; training will be provided
• Proactive and Resourceful: Anticipates needs, takes initiative, and follows through without constant reminders
• Quick Learner: Absorbs training quickly and applies established processes consistently
• Strong Multitasker: Manages simultaneous requests while maintaining accuracy and responsiveness
• Sense of Urgency: Understands the importance of timely communication and coordination in security-related services
• Dependable and Accountable: Takes ownership of assigned responsibilities and completes tasks with minimal oversight
• Adaptable: Remains organized and effective as priorities shift throughout the day
• Provide daily administrative and operational support to company management
• Perform accurate and timely data entry, record updates, and information processing
• Maintain service records, work orders, schedules, and other operational details in Service Fusion
• Assist with the coordination of technician assignments, service appointments, and internal dispatch activities
• Communicate with technicians and internal team members through Ring Central, text messages, and email
• Prepare and maintain daily operational reports, including morning reports and routine updates
• Track outstanding tasks, follow up on pending items, and ensure prompt communication of operational information
• Support schedule adjustments and adapt to shifting priorities in a fast-paced service environment
• Identify potential issues, anticipate next steps, and proactively communicate updates to management
• Assume additional administrative and operational responsibilities as familiarity with the business grows