Legal Client Support

Descripción de la vacante

Support US Insurance Litigation Through Exceptional Client Communication

Help clients find clarity during complex insurance claims! Become an Immigration Assistant - Client Status Representative and serve as a trusted connection between clients and legal teams. Apply your bilingual communication skills and knowledge of first-party insurance litigation to support case progression while developing a rewarding global career with Emapta through continuous learning and professional development.

Job Overview

Exciting Perks Await!

The Qualifications We Seek

Professional Experience

Your Daily Tasks

About the Client

Our client is an established US-based law firm dedicated to protecting individuals and businesses in complex insurance disputes. They specialize in first-party property insurance litigation, hurricane and storm damage claims, personal injury, and insurance-related legal matters. Through experienced attorneys, strategic litigation, and personalized legal representation, they help policyholders challenge denied, delayed, or underpaid insurance claims. Their commitment to client advocacy, transparent communication, and responsive legal support empowers clients to protect their rights and pursue fair compensation across the United States.

Join the Top 1% Talent. A Better Career. A Better Life.

Join Emapta Latam and contribute to our legacy of transforming global outsourcing. Since 2010, Emapta has pioneered personalized outsourcing solutions, empowering businesses to thrive with bespoke teams and seamless integration. Our commitment to excellence is reflected in our state-of-the-art facilities, competitive compensation, and a supportive work environment that fosters professional growth. With over 1,200 clients worldwide and a team of more than 13,000 talented professionals , Emapta continues to set new standards in the industry.

Apply now to be part of our success story in Colombia, where your skills are valued, and your career ambitions are supported.

# Emapta Era

• Employment Type: Indefinite-Term Type Contract
• Shift: Monday to Friday 9:00- 6:00
• Work Setup: Onsite | Calle 98, Bogotá, Colombia
• Five-day workweek
• A total of 20 vacation days
• Prepaid medicine
• Fully customized Emapta laptop and peripherals
• Direct exposure to our clients
• Career growth opportunities
• Diverse and supportive work environment
• Prime office locations in Bogotá and Medellín
• Unlimited upskilling through Emapta Academy courses (Learn more: https://emapta.com/training-calendar/)
• At least 1 to 3 years of relevant professional experience as a legal assistant or customer support in the legal field.
• Strong understanding of first-party insurance litigation, including client communication and legal case processes
• Excellent customer service and client relationship management skills
• Excellent verbal and written communication skills in English and Spanish
• Proficiency in Microsoft Word, Outlook, Excel, and other Microsoft 365 applications
• Provide clients with accurate and timely updates on the status of their insurance claims or legal cases
• Handle a high volume of inbound client calls while maintaining excellent customer service standards
• Address and resolve client complaints, concerns, and inquiries promptly and professionally
• Build and maintain trusted client relationships through active listening, clear communication, and responsive support
• Collaborate with attorneys and legal support staff to facilitate case progression and ensure accurate client communication
• Perform clerical, administrative, and other duties as assigned by management
• Maintain professionalism, patience, and composure when assisting clients with complex concerns or challenging situations