Expert AFR-OAM

Descripción de la vacante

Title : Expert - AFR/OFR - MX

Location : GSC BOG

Key Responsibilities:

- General purpose of the function: Develop a strong and trustful relationship with clients through timely and accurate communications.

- Responsible for providing support to the assigned account.

- Review and ensure the achievement of specific client KPIs and service agreements.

- Provide performance reports.

- Maintain communication with internal/external third parties to meet client expectations.

- Provide proactive issue resolution and corrective actions to ensure service excellence.

- Key contact for escalations.

- Develop a sustainable relationship with internal and external stakeholders.

- Coordinate business implementations.

- Participate/lead customer reviews (QBR and/or MBR).

- Complexity of the problem/process.

- Coordinate stakeholder activities and ensure quality and timeliness.

- Understand client documentation requirements and provide guidelines to stakeholders to ensure compliance.

- Recommend and coordinate necessary changes based on process analysis.

- Assist DGF operations in resolving complex issues

Skills / Requirements:

- Professionals in industrial engineering, international business, or related fields

- Minimum of 3-5 years in logistics processes

- Extensive knowledge of cargo transportation and the logistics industry

- Fluent communication in English (verbal and written).

- Customer service and communication skills.

- Teamwork and autonomy

- Employees who have been in the organization for 12 months or in their current role

- Employees that are not in transition projects