Administrative Support Specialist – Jira & Ticket Management

Descripción de la vacante

Job Summary

We are looking for a detail-oriented and organized Administrative Support Specialist with hands-on experience using Jira for ticket management and administrative request tracking . This is a non-IT role focused on creating, assigning, updating, documenting, and following up on internal requests to ensure timely resolution and effective coordination between teams.

Key Responsibilities

Requirements

• Create, update, and manage tickets in Jira to track administrative requests and internal cases.
• Assign requests to the appropriate teams and follow up on pending items.
• Monitor ticket status and ensure requests are addressed within established timelines.
• Document relevant information, maintain accurate records, and update ticket statuses.
• Coordinate with internal departments to facilitate request resolution.
• Identify outstanding requests and follow up with the relevant stakeholders.
• Maintain organized documentation and provide updates on request progress.
• Support administrative processes and contribute to efficient day-to-day operations.
• Experience in an administrative, customer service, back-office, operations, claims, HR support, or service coordination role.
• Hands-on experience using Jira is required.
• Experience creating, updating, assigning, and tracking tickets or service requests.
• Strong organizational skills and attention to detail.
• Excellent follow-up, communication, and coordination skills.
• Ability to manage multiple requests and prioritize tasks effectively.
• Proficiency in documenting information and maintaining accurate records.