Customer Development Manager

Descripción de la vacante

Role Summary

As Sr Customer Development Manager you will responsible for the planning, development, implementation, growth and profitability of clients, in addition to the management of the human and financial resources assigned to their territory, guaranteeing compliance with the sales objectives under their responsibility, contributing to the national fulfillment of goals.

Responsibilities

Required Qualifications

Preferred Qualifications

• Strategic Execution & Territory Monitoring: Establish a strategic implementation of the guidelines defined by Retail and Consumer Marketing, executing them with the executives in charge while providing constant monitoring of the plan for each territory and account.
• Account Negotiations & Senior Alignment: Monitor the negotiation process with each account, align national total numbers with the CD Director, and attend quarterly business reviews in main accounts alongside the Senior Manager.
• Gap Analysis & Commercial Planning: Analyze gaps and opportunities to develop strategies that achieve results in sales, market share, and the 7P's; lead customer gap planning meetings with the commercial planning team, and monitor and approve action plans to close customer gaps.
• Financial Indicators & ROI Focus: Monitor key financial indicators (GTN, Margin, ASP), give feedback on results obtained through T&C, and establish an ROI mentality among the entire team to ensure focus on maximizing the productivity of investments.
• Cross-Functional Collaboration & Field Support: Conduct continuous meetings with all team members—including Sales, Financial, and Customer Service executives—on business development indicators, while providing accompaniment and support to CDEs in continuous visits to TOP clients.
• Talent Development & Coaching: Coach teams and develop the next generation of talent for the commercial organization, ensuring people have the right training, a clear career plan, and the required tools to be successful.
• Bachelor’s degree in Business Administration, Commercial, Marketing, or a related field.
• At least 5 years of proven experience in sales positions within Consumer Goods companies (excluding intern positions).
• Proven experience in tracking budget expenses, pricing, and managing financial indicators (GTN, Margin, ASP).
• Previous people leadership experience coaching and developing commercial teams.
• Advanced English level.
• Deep functional mastery in 7P's commercial execution, vendor relationships, and ROI-driven investment productivity.
• Strong market knowledge with demonstrated ability to drive process improvements and translate gap analyses into winning action plans.