HR OPERATIONS ANALYST

Descripción de la vacante

Location: Hybrid Reports to: Supervisor, HR Operations About the Role

We are looking for an HR OPERATIONS ANALYST to provide operational HR support across the employee lifecycle and serve as a primary point of contact for employee and manager inquiries. In this role, you will execute HR transactions accurately and efficiently in Workday and Service Now while delivering a positive employee experience. You will support employees and managers in the United States and Canada, so fluent English is essential.Key Responsibilities

Process employee lifecycle transactions in Workday: new hires, onboarding, transfers, promotions, organizational changes, compensation updates, terminations, and offboarding.

Maintain employee records and HR documentation, ensuring data accuracy and compliance with established procedures.

Respond to employee and manager inquiries through Service Now, resolve routine cases within service levels, and escalate complex issues when needed.

Provide guidance on HR policies, procedures, and self-service tools.

Support benefits, leave, and documentation administration.

Support payroll-impacting transactions and coordinate with Payroll to resolve employee inquiries.

Contribute to knowledge management resources and process documentation, and promote self-service adoption through employee education.

Identify process improvement opportunities and assist with testing and implementation of Workday enhancements.

Requirements

Bachelor’s degree or equivalent experience.

1 - 2 years of experience in HR administration, HR operations, or shared services.

Experience working with HRIS systems.

Fluent English (spoken and written), as the role works daily with stakeholders in the USA and Canada.

Strong customer service orientation.

Skills & Abilities

Strong attention to detail.

Effective written and verbal communication skills.

Ability to manage multiple priorities in a fast-paced shared services environment.

Strong organizational and problem-solving skills.

Ability to maintain confidentiality.