HR Services Analyst

Descripción de la vacante

Job Summary

Auxis, a Grant Thornton US company, is seeking an HR Services Analyst to serve as the first point of contact for employees and clients. In this role, you will provide support through phone, email, chat, and text, assisting with inquiries related to payroll, benefits, employee portals, employment verifications, and general HR services while maintaining a high level of confidentiality and customer service.

Responsibilities

Requirements

Preferred

• Handle inbound customer inquiries via phone, email, chat, and text.
• Resolve payroll, benefits, employee portal, and HR-related questions.
• Document interactions and create cases within internal systems.
• Provide accurate and timely solutions while following established procedures.
• Maintain confidentiality when handling sensitive employee information.
• Meet quality and customer satisfaction standards.
• Advanced English proficiency (C1 or higher).
• Minimum 1 year of experience in Customer Service or Call Center environments.
• Strong verbal and written communication skills, including professional email handling.
• Ability to multitask across multiple communication channels.
• Excellent attention to detail and problem-solving skills.
• Proficiency with Microsoft Office and web-based systems.
• Experience supporting HR, Benefits, Payroll, or PEO-related processes.
• Experience with ticketing systems, CRM platforms, or HRIS tools.