Country Manager

Descripción de la vacante

COUNTRY MANAGER

Venezuela | Online Casino and Sportsbook | Valencia, on site

The opportunity:

Our client is an established gaming group in Venezuela with a strong land-based heritage and an online casino and sportsbook business that is entering its next phase of growth. Following the recent appointment of a new Managing Director, the business is building out its team on the ground.

The Country Manager will be the hands on operational leader in Venezuela, based in Valencia and reporting to the Managing Director. This is a high-visibility role with real ownership: running the day-to-day business, growing revenue and players, and building the local team, processes and partnerships that will take the online operation to scale.

The role:

Reporting directly to the Managing Director, the Country Manager will lead the local online operation end to end. The role combines commercial, operational delivery and people management, and will suit a very hands-on leader who enjoys being close to the product, the customer and the market.

Key responsibilities:

Commercial performance

Operations

Regulation and stakeholders

People and leadership

Candidate profile:

Essential

Desirable

Personal qualities

• Own the in-country P&L for the online casino and sportsbook, delivering against revenue, GGR, NGR and player growth targets.
• Build and execute the local go-to-market plan, covering acquisition, retention, CRM, promotions and VIP.
• Analyse market, competitor and player data to identify growth opportunities and act on them quickly.
• Lead day-to-day operations including payments, customer service, risk and fraud, trading liaison and product localisation.
• Develop local payment and cashier solutions that fit the Venezuelan market and its banking and currency environment.
• Establish clear operating processes, KPIs and reporting so the Managing Director and shareholders have full visibility of performance.
• Ensure the business operates in full compliance with local regulation and licence conditions, working closely with legal and compliance advisers.
• Build relationships with the regulator, payment providers, suppliers, affiliates and media partners.
• Represent the brand locally and act as the senior point of contact in country.
• Recruit, lead and develop a high-performing local team across marketing, operations, customer service and payments.
• Create a performance-driven culture with clear accountability and strong communication.
• Work closely with the Managing Director on strategy, budgeting and long-term planning, deputising where required.
• Substantial experience in online gaming, with a strong track record across online casino and sportsbook.
• Proven P&L ownership and a record of growing revenue and player base in a B2C online gaming operator.
• Hands-on knowledge of acquisition, CRM, payments, risk and customer operations.
• Experience building and leading teams in a fast-moving, entrepreneurial environment.
• Fluent Spanish, written and spoken.
• Willing and able to relocate to Valencia, Venezuela and work fully on site.
• Experience in Latin American markets, ideally in emerging or newly regulated jurisdictions.
• Background in market launch or country management for an online operator.
• Professional working English for communication with shareholders and international partners.
• A resilient, practical igaming leader who is comfortable with ambiguity and able to get things done on the ground.
• Commercially sharp and data-led, with sound judgement.
• Strong communicator who builds trust quickly with colleagues, partners and regulators.
• High integrity and a firm commitment to compliance and responsible gaming.