Special Projects Manager

Descripción de la vacante

Special Projects Manager, Colombia

About REBEL

REBEL is a fast growing Workplace Health company with over 1m+ users in 100 countries. Our vision is to help everyone live healthier lives. We work with some of the world’s largest companies supporting employees with their Mental, Physical, Nutrition & Financial Wellbeing. We have a leading health technology platform combined with a team of certified professionals to deliver the highest level of care. We’re currently expanding in Lat Am & the US and looking for a true ‘builder’ to help support and grow our operations.

The Role

You will own the day-to-day of the market: keeping clients happy, supporting and coordinating with growing team on the ground, opening doors for new business, and making sure operations run smoothly. You will work directly with senior leadership, have real autonomy, and see the impact of your decisions within weeks, not years.

This role will suit someone who is hungry, resourceful, and comfortable with ambiguity.

What You Will Do

Client Relationship Management

Operations

HR, Admin & Compliance

Team and Program Management

Business Development

What We Are Looking For

The ideal candidate has 3-5 years of experience in a start-up or consulting with experience a client-facing, operations, business development, or generalist role. We are open to more junior or experienced candidates based on the right fit.

Must-haves

Nice-to-haves

What We Offer

• Act as the primary point of contact for local clients (HR leaders, Wellbeing teams and executives)
• Run onboarding, regular check-ins, and quarterly business reviews
• Track utilization and engagement, prepare high quality reports and turn data into insights and renewal or upsell opportunities
• Build strong relationships with primary stakeholders and handle escalations quickly and with good judgment
• Make sure we hit our client KPIs and SLAs, including coverage, utilization, response times, session quality, and satisfaction. Track them, report on them regularly, and fix issues before clients notice.
• Build simple, scalable processes (checklists, SOPs, reporting rhythms) and act as the local link to our teams around the world.
• Support hiring, onboarding, and day-to-day HR for local staff and coaches in a fully remote setup, and keep digital records organized and confidential.
• Coordinate with external legal, accounting, and payroll providers on contracts, payroll, social security, and statutory benefits.
• Coordinate, schedule, and support onsite wellbeing coaches and EAP providers in the region
• Step in as the on-the-ground lead during onsite activations and events when needed
• Help recruit, onboard, and quality-check local team members and clinical providers
• Gather feedback from clients and participants to continuously improve service quality
• Develop strong team engagement and retention
• Build and manage a pipeline of prospects: multinationals, large local corporates, and fast-growing companies
• Take discovery calls, give demos and pitches, and support proposals and contracting
• Network with HR communities, chambers of commerce, brokers, and insurers/benefits providers and ultimately close new business.
• Fluent English (spoken and written) and native-level Spanish
• Strong communication skills; comfortable with C-suite and HR stakeholders
• A bias to action: you figure things out, then ask for help only when needed
• Organized and detail-oriented, with strong follow-through
• Comfortable working across time zones, including some early or late calls
• Based in Colombia with the right to work there
• Comfortable with travel (within Lat Am and US)
• Experience in health, wellness, HR tech, benefits, insurance, or consulting
• Existing network among HR leaders in the region
• Experience managing vendors, freelancers, or small teams
• A genuine interest in mental health and workplace wellbeing
• Opportunity to join a fast growing global health technology company to make an impact
• Direct access to founders and senior leadership
• A mission-driven product that helps people
• Competitive salary, performance bonus, and all legally required benefits
• Exposure to a multi-region business across Asia, the US, and Latin America
• Access to Mental & Physical Health support